Melissa C. Lacour, PLPC, MA

Case Manager / Care Coordinator

A person who provides case management services and assists an individual in gaining access to needed medical, social, educational, and/or other services. The person has the ability to provide an assessment and review of completed plan of care on a periodic basis. This person is also able to take collaborative action to coordinate the services with other providers and monitor the enrollee's progress toward the cost-effective achievement of objectives specified in the plan of care. Credentials may vary from an experience in the fields of psychology, social work, rehabilitation, nursing or a closely related human service field, to a related Assoc of Arts Degree or to nursing credentials. Some states may require certification in case management.

• Aetna [Aetna Health Inc. (a LA corp.)]

• Blue Cross and Blue Shield of Louisiana [Louisiana Health Service & Indemnity Company]

• Cigna Healthcare [Cigna Health and Life Insurance Company]

• Humana [Humana Health Benefit Plan of Louisiana, Inc.]